Policy

1. Booking and Cancellation Policy: We require advance booking for all services. Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.

2. Payment Terms: Payment is due at the time of service. We accept cash or credit/debit cards.

3. Access: Please provide a way for our team to enter the unit or ensure someone is present at the scheduled time to grant our team access to your home. If you need to provide keys or access codes, please do so in advance.

4. Supplies and Equipment: Our team will bring all necessary cleaning supplies and equipment. If you have specific preferences or allergies, please inform us in advance.

5. Pets: We love pets, but for their safety and ours, we ask that you secure them in a separate area during our visit.

6. Valuables: Please secure any valuables or items of sentimental value before our team arrives.

7. Satisfaction Guarantee: We strive for your complete satisfaction. If you are not satisfied with our service, please let us know within 24 hours, and we will re-clean the area at no additional charge.

8. Safety: Our team members are trained and equipped to follow safety protocols. However, please inform us of any specific safety instructions or concerns you may have.

9. Liability: While we take every precaution to ensure the safety of your home and belongings, we are not liable for any damage that occurs due to pre-existing conditions or improper installation of items.

10. Feedback: Your feedback is important to us. Please let us know how we can improve our services to better meet your needs.

Please note that these are general policies and may be subject to change based on your specific business requirements and local regulations.